FAQ
Most of our frequently asked questions are answered below. If you need any further assistance, please don’t hesitate to contact us.
Before Booking
Do you offer custom designs?
No. We specialise in ready-made event setups with transparent pricing. All designs are fixed and available as shown on our website. If you’re looking for a fully customised event design, we recommend contacting a professional event stylist.
How long is the hire period?
Our standard hire period is up to 4 days. Additional charges may apply for extended hire periods.
Can I hire items separately?
Yes. Individual items can be hired separately. Please contact us for pricing and availability.
Can I add extra flowers or decorations to the arch?
Our floral arrangements are pre-designed and cannot be modified, removed, or rearranged. If you would like to attach balloons, signage, or other lightweight decorations, please contact us for approval before the event. Unauthorised modifications or damage to our floral arrangements may result in a deduction from the security bond.
Can I use my own stickers or decals on your backdrops?
No. We do not allow customers to apply their own stickers, decals, tape, or adhesive materials to our backdrops. These materials may leave glue residue, damage the surface, or require professional cleaning.
If you would like to attach signage or decals, please contact us for approval before your event. Any residue, damage, or cleaning required may result in additional charges being deducted from the security bond.
Can I view the collection before booking?
Yes, showroom visits are available by appointment only.
Do you have Third Party Insurance?
Yes. We hold Public Liability Insurance with coverage of up to AUD $20 million.