Last updated: 1 July 2026
Monkie Event Hire (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website at https://monkieevent.com.au, browse our products, submit an enquiry, make a booking, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
Information you provide to us
When you submit a form, send an enquiry, make a booking, contact us, or otherwise communicate with us, we may collect your name, email address, phone number, event date, event location, order details, pickup or delivery details, payment-related information, and any other information you choose to provide.
Booking and order information
When you book event hire items, backdrops, faux flowers, chairs, tables, decor items, or other rental products through our website, we may collect information related to your order, including selected products, hire dates, pickup or delivery arrangements, payment status, deposit information, and special requests.
Information collected automatically
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages visited, referring website, date and time of visit, and website usage activity.
Cookies and similar technologies
We may use cookies or similar technologies to help our website function, remember your preferences, understand how visitors use our website, improve user experience, and support analytics, advertising, or marketing activities. You can usually adjust your browser settings to refuse or delete cookies, but this may affect how some parts of our website work.
2. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries, messages, or requests
- Process your bookings, orders, payments, deposits, and hire arrangements
- Arrange pickup, delivery, setup, or collection of hired products
- Send booking confirmations, reminders, service updates, or important notices
- Provide event hire, backdrop hire, faux flower hire, decor hire, and related services
- Improve our website, products, services, and customer experience
- Send promotional messages, updates, or marketing communications where permitted by law
- Maintain the safety and security of our website, business, customers, and services
- Prevent fraud, unauthorised transactions, or misuse
- Comply with applicable legal, regulatory, accounting, tax, or reporting obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who help us operate our website, manage bookings, process payments, send emails, provide customer support, or perform analytics
- With delivery, setup, event operations, contractors, or suppliers where necessary to fulfil your booking or service request
- With legal, regulatory, government, or law enforcement authorities where required by law
- With professional advisers, such as lawyers, accountants, insurers, or business advisers
- With relevant parties in connection with a business transfer, merger, sale, restructuring, or similar transaction
We require service providers to use personal information only as necessary to provide services to us.
4. Payment Information
If you make a payment through our website, your payment may be processed by a third-party payment provider. We generally do not store full credit card or debit card details. Payment providers process your payment information according to their own privacy policies and security standards.
5. Third-Party Services and Links
Our website may contain links to third-party websites, booking systems, payment platforms, social media pages, map services, analytics providers, or embedded content. These third parties may collect and process your information according to their own privacy policies.
We do not control third-party websites or services and are not responsible for their privacy practices, content, or security measures. We encourage you to review the privacy policies of any third-party services you use.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, tax, accounting, dispute resolution, or business record obligations.
When personal information is no longer needed, we will take reasonable steps to delete, anonymise, or securely handle it.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission, electronic communication, or data storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on the laws that apply to you, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of, or object to, certain processing of your personal information
- Withdraw consent where we process information based on consent
- Unsubscribe from marketing emails or promotional communications
If you would like to exercise any of these rights, or update or delete your information, please contact us using the details below.
You may unsubscribe from marketing communications by using the unsubscribe link in our emails or by contacting us directly.
9. Children’s Privacy
Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us. We will take reasonable steps to delete the relevant information.
10. International Visitors
If you access our website from outside Australia, your personal information may be transferred to, stored in, or processed in Australia or other countries.
By using our website or providing personal information to us, you understand that your information may be handled in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
The updated Privacy Policy will be posted on this page with a revised “Last updated” date. Your continued use of our website after any changes means you accept the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we collect, use, store, or handle your personal information, please contact us:
Monkie Event Hire
Address: Unit 55, 12 Phillips Road, Kogarah, New South Wales, Australia
Email: info@monkieevent.com.au
Website: https://monkieevent.com.au